REFUND AND RETURNS POLICY
We hope you love your new DMND Sports Pty Ltd products just as much as we enjoyed designing and creating them for you. Ultimately the decision on size, style and to purchase is up to you as a customer. We understand, however, that sometimes things do not go to plan. When this happens, here is our commitment to you:
Stock Products
Although our products are of high quality, mistakes can happen. If you are unhappy with your purchase, you can return the goods for a full refund, ex. freight, or an exchange. Products must be in resaleable condition to be accepted as a return (new, unused, in original packaging and with tags intact).
You can return stock items for an exchange or refund to:
Level 10, 1 Pacific Highway, North Sydney NSW 2060
Please contact us via. email at info@dmndsports.com.au within 7 days of receiving your order to indicate your intention to return your order. In addition, please only return items once you have received confirmation from DMND Sports.
Non-Returnable Products
The following items are exceptions and cannot be exchanged or refunded, except if faulty:
- Custom designed items
- Underwear
- Swimwear
- Headwear
If you believe your item has a manufacturing fault, please contact our Customer Service Team via. email at info@dmndsports.com.au within 7 days of receiving your items/order. Please include your name, order number, detailed explanation, and image/s.
Please note that we cannot be responsible for:
- Images that are provided by the customer at a low resolution
- Spelling or grammar errors made and submitted by the customer
- Design errors made and submitted by the customer
- Errors in customer selected options, such as size
Please check all order details, turnaround times and designs before submitting an order. Sizing should also be checked against the size guides provided by DMND before ordering. Once production has begun, we are unable to cancel your order.
Disclaimer
Please check all order details, turnaround times and designs before submitting an order. Sizing should also be checked against the size guides provided by DMND before ordering. Once production has begun, we are unable to cancel your order.
Note that designs on smaller sizes may differ slightly in comparison to the same design on a larger size, as they are scaled up/down based on the size. For example, a 10Y soccer jersey will have smaller logos, numbers, names, etc. than a 2XL soccer jersey. If you would like a consistent logo/name/number size, please let us know and we can make a separate design per size.
